Dear 4070 Members, 

Your Union Executive would like to remind all Members to be mindful of their conduct while on duty, on social media platforms and online applications. While your Union shares similar frustrations that are vented and posted online, we are reminding the membership to conduct themselves in a respectful and professional manner.  

We have seen a significant increase in meetings this past year regarding social media posts whether personal or public that violate WestJet’s Code of Business Conduct, which has resulted in disciplinary action being taken against the Member. Your Union highly recommends our Members to take a moment and review WestJet’s Code of Business Conduct if you need a refresher. Below will be some generic examples of what to be mindful of. 

Think Before You Post on social media: Before sharing any content, take a moment to consider the potential impact it may have on you as a crew member but also the impact it has against WestJet as per the Code of Business Conduct policy. 

• Example: Posting a video or a photo of yourself or other crew members in uniform and talking about how bad the company is treating you during an IROP is unacceptable. There are other avenues for this such as reaching out to your leadership team, your union, and submitting an IHR about the situation you are facing. Posting your frustrations at the company to social media can and most likely will result in a meeting and or disciplinary action if the post violates the Code of Business Conduct in any way. 

Be Situationally Aware: Be mindful that your voice can carry while in a jumpseat or in the back galley and Crew engaged in discussion that puts the Company in a negative light while in uniform at work violates the Code of Business Conduct. 

• Example: While you’re in the back galley or in the jumpseat, refrain from discussing your dissatisfaction of your working rules, pay, or any other topics that may be reserved while off duty and not within the ear shot of guests. 

Maintain Confidentiality: Refrain from sharing confidential or proprietary information about the Company, the Operation, or your colleagues.  When in doubt- leave it out.

Respectful Interaction: Treat others in person and online with the same respect and courtesy you would in person. Avoid engaging in online arguments or making negative comments about colleagues, guests or the company. 

• Example: Posting negative comments about a colleague on social media can warrant a Workplace Violence and Harassment meeting.  This also includes shaming a guest online by posting a picture of the mess they left in a row after deplaning.  

Conduct Yourself in a Professional Matter with Crew Scheduling: **Calls are recorded. Please be mindful in your interactions with Crew Scheduling as we have seen several members receive follow up because of their interactions with Crew Scheduling. Additionally, if you believe you are not being treated respectfully, please ensure you report this to both the Company and Union.  

• Example: Being disrespectful or argumentative with Crew Scheduling can result in a meeting and or discipline. Labour law gives the worker the grievance process- Work now - grieve later. 

Separate Personal and Professional: While we encourage you to express yourself online, be mindful of the boundary between personal and professional life. Avoid posting content that may be perceived as unprofessional or inconsistent with our company values when in uniform. We advise that any personal posts not related to the workplace be done out of uniform to avoid and violation of any policy. 

If you have any questions or concerns regarding online conduct, please feel free to reach out.